Big Top Party Rentals

Tel: 519-999-9975    E-mail

Frequently Asked Questions

Q: What are the hours of operation?
A: Our office hours are: Mon-Fri 8 am - 10 pm, Saturday and Sunday 8 am -7 pm


Q: How long is the rental period?
A: For almost all of our equipment we offer two different rental period rates: 3-day rentals and 1-week rentals.  The only exception are inflatables that we rent for 1-day, 2-day, long weekend and 1-week


Q: How do I place an order?
A: You can place and order by phone, email or fax. Orders can be placed by phone office hours. You can fax and email your orders 24/7. A rental specialist will contact you back within 24 hours. We require a 25% non-refundable deposit to hold large reservations.


Q: What forms of payment do you accept?
A: We accept cash, debit, all major credit cards and company checks (made payable to "Big Top Party Rentals" please). Please note that there is a $35 NSF fee on all returned checks. Some reservations require a 25% deposit and the understanding of our rental contract. Payment in full is due prior to or at the time of delivery.


Q: Are you insured?
A: Yes. Our company is fully insured within the Province of Ontario


Q: Do prices include set up and delivery?
A: Set up is not included in most of our prices. We realize how busy you are getting ready for your event, if you would like us to set-up your rental items, please discuss pricing and availability with us ahead of time.  If set-up is not requested ahead of time, the drivers will only drop ship the items. We do have a delivery charge, call for more details.


Q: I am ready to make my reservation how do I go about placing an order?
A: When you have a set date, call our office at 519-999-9975 to place your order. We will then check availability, go over pricing and answer any questions or concerns you may have at the time of ordering. If the equipment you want is available we will then fill out a contract and e-mail, fax or mail it out or you can visit our office to pick it up and put down a deposit. Some event reservations require a 25% deposit and the understanding of our rental contract. 


Q: Do I need to be present when Big Top Party Rentals delivers or sets up?
A: As long as we have a signed contract you do not have to be present.  Please leave us all phone numbers where you can be reached during the day of your installation. Also, a diagram of your yard where the rental items should be placed would be helpful.  If renting a tent use sticks or lawn furniture to mark out where the tent goes. If you have a sprinkler system, septic tank or anything in the ground on your property we should be told about before staking then you will need to be present to point out where we should not stake so our stakes don’t hit anything.


Q: What is your cancellation policy?
A: We need one 5-day's notice on all cancellations or order adjustments.  Any deposits are non-refundable. No charge for cancellations made five days prior to the morning of the event. Unfortunately, refunds cannot be made due to weather since items are unavailable to be rented to other customers. Management may make exceptions on a case-by-case basis.


Q: How is equipment delivered and how should it be returned?
A: All equipment is delivered and stacked neatly in the customers requested destination. All equipment should be broken down and stacked exactly where it was delivered unless different arrangements are made. Additional charges will apply if equipment is not broken down and stacked neatly. All china, flatware, and glasses should be returned to their crates they were delivered in. They should all be scrapped and rinsed free of any food or debris. Additional charges will apply if items are returned dirty. All equipment must be accounted for on pick up. Additional charges will apply for any missing equipment.


Q: What if I would like to rent something not on the price list?
A: We are constantly adding new items to our rental inventory. If the item is not listed, please call and ask, we probably have it.


Q: How far in advance should I make my reservations?
A: The earlier you make you reservation the better your chances are at getting your first choice.  We appreciate as much advance notice as you can offer.  For large events, tents and inflatables we suggest you call as soon as you have determined your guest list. We are unable to predict who will reserve what and when. For smaller events, usually a week or two will suffice. Early planning ensures product availability. We do ask for a non-refundable deposit of 25% for some of the events, to confirm a reservation. The reservation fee is your assurance that the items requested will be available on the day you request.  We require a Visa or Master Card number in order to process some orders.


Q: Is there a damage/cleaning charge policy?  What if an item is damaged or missing from my order upon return?
A: Big Top Party Rentals will contact you regarding the replacement cost of items rented. We will assess a repair fee for any damaged items that we deem repairable. 
Parents are responsible for any damages that occur from improper usage or damage from neglect of proper supervision, of the Inflatable Units, Concession Equipment, Chairs and Tables or other rental items.  It is understood that normal wear and tear damage is a different subject and NOT the responsibility of the renter.  If food, drink, toys, or other items have soiled or damaged the inside of the Bounce House, then a cleaning charge of
not less than $25 will be charged.  If SILLY STRING is allowed to be used on or in an Inflatable Unit, permanent damage WILL occur to the inflatable unit and the renter will be responsible for up to 150% of the replacement cost of the inflatable unit.


Q: How do I care for equipment after use?
A: Please rinse china, flatware and glassware and put back in crate. Linens should not be washed - just leave with other rental items for pickup. Please do not place soiled linens in bags, as this will cause mildew.


Q: Do you accept same-day reservations?
A: Call us for last-minute rentals. While we cannot guarantee availability, we'll do our best!


Q: When should I have my lawn cut before my party?
A: Make sure you DO NOT cut your grass the day of your tent installation. The green sap that is left on the surface of your lawn will stain our equipment as we have to lay most of it on the ground during our install. Another reason would be is that we wouldn’t want your landscaper or yourself to interfere with the installation of your party. It is always best to leave your grass a little long. Grass wears better when it is longer. If your party were on a Saturday you would want your lawn to be mowed no later than Wednesday. Cutting your lawn after the tent has been installed can be extremely difficult with all the poles and stakes in the way.


Q: How long does it take for a tent or canopy to be set up?
A: The average set up is usually 30 - 60 minutes.  Larger tents may take up to 8 hours.


Q: Can I pick the inflatable bouncer or slide up at your location, and set it up myself?
A:
For safety reasons, all of Big Top Party Rentals' inflatables must be set up and taken down, by a representative of Big Top Party Rentals.  Due to the sheer size of our bouncers (some are 700 plus pounds), no customer pick ups are permitted.  Besides, it's best to leave the work to us. 


Q: How big are inflatable slides, and how much room do I need to rent one?
A: Our inflatables measure from 9x9 feet to 25x25.  Please ensure that you have proper clearance for an inflatable.


Q: What kind of area can bouncers or slides be set up in?
A: You will need a somewhat flat grassy area that is clean of debris (sticks, stones, mud, etc.), tree roots, or pet waste. If you do have a sprinkler system, please advise us before setting up. For proper clearance, you will need at least a 20x20 area, with clearance overhead (no power lines, trees, branches, overhangs, etc.) of 20 feet. An electrical outlet needs to be within 100 feet.  If you do not have an electrical outlet nearby, a generator will be required.  


Q: Can inflatable bounce houses or slide be setup on pavement (i.e. cul-de-sacs) or driveways?
A: Yes. Hard surfaces must be smooth and clean. Rough concrete surfaces are too abrasive to the bottom of the inflatable.


Q: Does the blower have to run all the time?
A: Yes, the blower keeps the inflatable bounce house or slide inflated. As long as all riders have exited safely, the blower can be unplugged to deflate the bouncer or slide. This is sometimes necessary to give the adult supervisors a break and to let the children take a breather.


Q: I've heard they are dangerous. How safe are bounce houses?
A: Bounce houses are very safe, as long as all the rules are followed and common sense is used. Bumps and bruises occasionally can be expected. However, most people have a misconception about bounce houses, and think of them as a "baby sitter." Rent a bounce house, and the adults can be left alone. WRONG! Most of the injuries are caused by or happen to unsupervised children. Just as you would not leave children unattended in a swimming pool, do not leave children unattended in a bounce house. They must be supervised at all times, and the rules must be enforced! It will keep the children entertained for hours though, and they will sleep that night!


Q: What if it rains?
A: If it is raining or windy on the day of your event we will call you to cancel your reservation at no cost to you. If it rains after we deliver and setup your unit there are no refunds.


Q: What are my responsibilities?
A: You MUST adhere to the safety and operating guidelines. A responsible adult must be present at all times the unit is in use. This person must know the safety and operating procedures and must enforce them at all times. You are responsible for keeping the unit clean and safe from damage.


Q: Can Big Top Party Rentals set up a bounce house indoors?
A: Yes. Indoor set up is just as quick and easy as outdoor setup. The units are inflated by cold air and there is no exhaust. The only consideration is that the height of the unit be less than the height of the ceiling. A gymnasium, auditorium or any other large building would typically offer more than enough room.


Q:: What happens the day of my reservation?  How does the process work?
A: We deliver and set up the unit at a prearranged time. Before and during setup we will discuss placement options for the unit, review the rental agreement, and go over any questions regarding safety, proper use, and any other topic you wish to discuss. If payment has not already been made, it will be due upon setup of the unit.


Q: Do you provide attendants?
A: Our prices do not include attendants.  Moonbounce attendants, food attendants, and general attendants are available upon request.  Attendants start at $20/Hr and instead of getting your equipment all day, you get it for the number of hours you hire the attendant.  For example a four hour attendant rental would cost the regular rental price plus the cost of the attendant.  We arrive 30min-1hr prior to the start time to get set up.


Q: What happens if the forecast calls for rain the day of my event?
A: When you reserve your moonbounce, you must provide us with a non-refundable deposit.  However, as long as you contact us prior to your scheduled delivery to cancel, you are allowed to reschedule your rental for up to one year without penalty.  Basically, we just re-apply your deposit to your next party date.  It is actually very rare that we have cancellations.  Most of the time, even if the forecast calls for rain, it will not rain the entire day.  Only if the day is going to be a complete washout do we recommend rescheduling.


Q: What is my responsibility for the equipment’s return?
A: Responsibility for equipment remains with the renter from the time of receipt to the time of return. Tables and chairs should be taken down and stacked in a single location for pick up. All china, glassware etc. should be rinsed food-free and repacked in the same containers in which they were received. Linens should be refuse-free and dry to prevent staining and mildew. All linen should be returned in the containers or linen bags provided. Any mildewed linen returned in plastic bags will be charged to the customer. Items not meeting these conditions are subject to additional fees. Customers are responsible for all breakage and lost equipment including containers . All items should be secured and protected from the elements, theft or damage. Shortage must be reported prior to the event or the invoice quantities will be considered received.


Q: Do you have party packages?
A: Yes!  We do have party packages and can also customize a package to fit your needs.


Q: What are your delivery rates?
A: Most items can be transported by the customer however delivery is available. Please call our office at for a quotation on delivery. Our drivers are instructed to stack rental items and should be ready for pick up the same way. Please have all rental equipment (except tents) folded, stacked, bagged and crated ready for pick up. We do not dismantle and clean up your party. Our labor rate is $40.00 per man-hour if we have to take down and fold tables and chairs and hunt for our equipment. If our driver cannot locate the items or get access to where they are, the delivery or pickup fee will apply and be charged a second time for the return trip. Please remove everything, which has not been rented from Big Top Party Rentals, from under the tent after your party. We must charge an additional pick-up fee if we have to come back later.


Q: What about losses?
A: We charge for missing as well as damaged items at retail replacement value.

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